Ultimately, I had to cancel the order and cook to eat for dinner. When I called their outlet, the girl who picked the phone, after taking my details, authoritatively said, "aapka order toh abhi nikal jayega", when I reminded her of the 30 minutes delivery, she said, because of the rush, that was not possible, then on my insistence she handed over the phone to the outlet manager, who again was singing the same song. 68886888, but as bad as their professionalism, even their phone line was down. I kept waiting till 10.20 and when it was not delivered till then, I tried calling their customer care no. I gave the order over phone, then he said as this order is on offer, he cannot guarantee a delivery time of 30 minutes, immediately I changed the order to 2 regular pizzas in which there was no offer, but would be delivered in 30 minutes time.
The person who answered my call said, their server is down and he does not have more information. First, their online portal was not accepting the offer, hence I called Dominos, D Mall, Paschim Vihar, New Delhi, the nearest outlet to our place.
DOMINOS ONLINE CUSTOMER CARE FREE
On 24.7.15, I had ordered for 2 medium Pizzas, 1 garlic bread and 2 chocolava cake 9.10 pm reading seeing their buy 1 get 1 free offer. I kindly request you to please look into the matter and do the needful. Next day when I personally went to Dominos for an explanation I was given extremely kiddish reasons for not fulfilling their duties. When I requested to speak to the floor manager(Mr Shree) the call was transferred to another co-worker who was busy giggling and trying to pacify their fault rather fraud.Another thing being that my call was disconnected in the middle of the conversation twice. And I was somehow being forced to cancel my order whenever I called. And the final call I made at 11 pm I was informed that the ovens are now shut and they will not deliver me my order inspite of me placing the order at 9:15 pm. Still until 11 pm I dint receive my order. When I called back again my call was received my some Mr Hammad who said that my order was left behind and has become cold so he'll make me a fresh one and deliver immediately. The order was still not delivered until 10:30 pm. My order wasn't delivered until 10 pm.I called Dominos(spoke to some Ms Snehal) to enquire abt the same for which I was told that my order has already been dispatched and will arrive in another 10 mins. I had received a call by Domino's which is located at Chemox House, grnd flr, 7 Barrack road, Bombay Hospital Lane, New marine Lines, Mumbai 400020 informing me about their Friday offer i.e on 24th July 2015 of one on one pizza free.I placed my order at 9:15 pm on Friday 24th July 2015. Let me know the action taken in this regard. I have the copy of Gate Entry Register wherein Delivery boy has signed and mentioned to whom he is going to meet. Further, I have faced mental harassment as the delivery boy came at 11.45 pm. I am filing this consumer complain against Dominos as I have paid the money but I didn't get my order. Don't know when I will get back my money which I have paid.
At 11.45 pm the pizza delivery boy came with Pizza, I immediately sent him back without taking delivery.ĭominos have not returned my money. Then I told to cancel the order and refund the amount paid online which the person denied. Then I asked to talk to Store manager, but the store manager denied to speak. The I again called, then the person who pick the call told that they forgot to prepare pizza as the order was placed online. No pizza delivery boy came till 10.45 pm. The sales people (at the outlet) continuously calling that the person has left and will reach anytime. Then I started calling the Dominos Restaurant at Antop Hill. There was no person came for delivery till 9.15. I have placed order through website on 2 at 7.45 pm.
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